Your Spotter plan
Your studio pays for Spotter with one monthly plan. Everything is included: classes, families, attendance, billing, messages, online sign-up, and the parent app, with no add-ons and no setup fee.
Only owners and admins see the plan. It’s in Settings → Spotter plan. Spotter support can look at it with you but can’t start, change, or cancel it.
What it costs
The price depends on how many students are in your classes. Only students in a class count: trials and kids starting soon count, families who’ve left never do. The whole count picks one price.
| Students in classes | Per month |
|---|---|
| Up to 100 | $49 |
| 101 to 250 | $89 |
| 251 to 500 | $129 |
| 501 to 1,000 | $169 |
| 1,001 to 3,000 | $209 |
| 3,001 or more | $245 |
Settings → Spotter plan shows these with your range highlighted and your current count, read live from billing.
Spotter updates your count every night. A change applies from your next invoice, never partway through a month, so a busy week of trials won’t change this month’s bill.
Start your free trial
Open Settings → Spotter plan
Click the trial button
It shows how long the trial is, like Start 30-day free trial. It opens Stripe’s secure checkout page.
Add a card
You aren’t charged until the trial ends, and you can cancel any time before. Stripe brings you back to Settings when you’re done, and the tag reads Free trial with the date it ends.
Each studio gets one free trial. If you cancel and start again later, billing starts right away.
In the last week of your trial, owners and admins see a reminder at the top of every page with the date it ends. Your plan then continues on the card you added. Nothing changes for your families.
Manage your plan
Click Manage billing to open Stripe’s billing page. There you can:
- Change the card the plan is charged to.
- See and download past invoices.
- Update the billing name, email, and address.
- Cancel. Your plan stays active until the end of the period you’ve paid for, and the tag reads Canceled · active until period end.
Stripe brings you back to Settings when you’re done.
If a payment doesn’t go through
The tag reads Payment failed and the button changes to Update payment method. Stripe tries the card again over the next few days. Update the card and the next try uses it.
Plan status at a glance
| Tag | What it means |
|---|---|
| Free trial | You’re in your trial. The date it ends is next to it. |
| Trial · ends, won’t renew | You canceled during the trial. It ends on that date. |
| Active | You’re paying. The date it renews is next to it. |
| Canceled · active until period end | You canceled. It stays on until that date. |
| Payment failed | The last charge didn’t go through. Update your card. |
| Canceled | The plan has ended. Start it again from the same place. |
Spotter’s fee on family payments
When families pay you online, Spotter keeps 1% of each payment, separate from your plan and from Stripe’s processing fee. Open a deposit in Billing → Deposits to see it as Spotter fee on each payment. See Autopay and online payments.