Automatic notices

Spotter emails parents when something changes for their child, so the front desk doesn’t have to. Every notice is on for a new studio.

Notice	When it goes out	Who gets it
Waitlist spot	A spot opens and the child is next on the waitlist. The spot is held for 48 hours.	The child’s family
Class cancelled	You cancel one meeting of a class, today or later. Any note you add is included.	Families with a child on that day’s roster
Studio closed	You add a closure that hasn’t already passed.	Families with a child in a class that meets during it
Absence	Staff mark a child absent today.	The child’s family
Makeup booked	A makeup is booked, by staff or a parent.	The child’s family

A few details:

Absence emails wait 10 minutes after the mark. If you fix a mis-tap in that time, nothing is sent. It isn’t sent when the parent reported the absence themselves. See Attendance.
Waitlist spot tells the parent when the hold ends and to accept or decline in Spotter.
Class cancelled and Absence remind parents they can book a makeup in Spotter.

Receipts and statements you email from Billing also show on the Messages page.

Turn notices on or off

Only owners and admins can change these. Other roles see which notices are on or off.

Go to Settings

Click Settings in the sidebar and find Family emails. You can also click the Settings link at the bottom of the Messages page.

Check or uncheck each notice

A waitlist spot opens
A class is cancelled or the studio closes
A child is marked absent
A makeup is booked

Changes save right away.

Set where replies go (optional)

Enter an address in Replies go to, like frontdesk@yourstudio.com, and click Save. When parents reply to any email from Spotter, it lands there.