Charges, credits, and items
Beyond tuition, the desk adds things to a family’s bill by hand: a registration fee, a sibling credit, a team T-shirt. All of it happens in the Billing section of the family’s page.
Owners, admins, and the front desk can add charges, credits, and items. Only owners and admins can void a line or edit the item list.
Add a charge or a credit
A charge adds to what the family owes. A credit takes money off, like a discount or a refund to their account.
Open the family
Go to Families and open the family. Find the Billing section.
Click Charge or Credit
Fill in the form
- For: what it is, like “Registration fee” or “Sibling discount”. This is what the family sees.
- Amount ($): like 35 or 35.50.
- On: which bill it goes on. This only appears once your studio has a team bill. Pick the monthly bill for normal fees, or a team bill for tryout, season, and competition fees.
Click Add charge or Add credit
The line shows in the family’s history right away, dated today.
Set up your items
Items are the things your studio sells besides tuition: apparel, gear, snacks, flat fees. Charging an item puts the details on the bill (“Team T-shirt · Size YM · 2 × $30.00”) instead of a vague “Merchandise $60”. Owners and admins keep the list.
Open Billing and scroll to Items
Click Add item
Enter a Name, a Price ($), and optional Sizes separated by commas (like YS, YM, YL, AS, AM). Check Sold at the concession stand for snacks and drinks you ring up at the stand.
Save the item
Click Add item at the bottom of the form.
To change an item, click its pencil. Charges already made keep the name and price they were sold at. To stop selling something, open it and click Archive. Archived items are hidden from the desk; click Show [n] archived and then Restore to bring one back.
Charge an item to a family
Open the family and click Item
Pick the item
Choose the Item, who it’s For (a kid, or The whole family), the Size if it has sizes, and the Quantity. Spotter shows the total.
Click Add charge
Items go on the monthly bill. For snacks sold at the stand, see Concession stand.
Void a mistake
Nothing is deleted in billing. To undo a wrong charge, credit, or payment, you void it: the line stays in the history, crossed out, and no longer counts toward the balance.
Open the family’s Billing section
Click Show all [n] if the line you need isn’t in the most recent few.
Click the × at the end of the line
Confirm Void
Only owners and admins see the ×. On a late fee the button says Waive instead. See late fees.